Refueling Service Fee

Both the Owner and the Renter should make sure they discuss the fuel options before the rental begins.

As per Owner Policy and Procedures, at the start of each rental, the Owner is responsible for keeping the boat fuel tank full or at the maximum capacity allowed by the boat’s marina or the maximum capacity recommended by the manufacturer.

Moreover, unless otherwise specified by the Owner in the Boat Features section, the Renter is responsible to refuel the boat and return it with a full fuel while handling all and any refueling charges. Should the Renter fail to comply, a Refueling Fee amounting in $35 will be applied. Any additional charges will be charged via Security Deposit. If there is a dispute by either the Owner or the Renter, either of the two parties should contact Sailo at support@sailo.com and submit a dispute claim.

Boat Damage/Lost Item Fees

In the case of any damage including, but not limited to the Boat being beached during the rental (thus incurring any costs associated with the Boat repair), flare kit’s seal being broken during the rental, fire extinguisher being used (except in the case of a legitimate emergency) and in the case of any damage to fiberglass, cushions, cowlings, electronics and/or other equipment/part of the Boat, in addition to a $50 administrative fee, the Renter will be charged the actual cost associated with the market value of the replacement parts plus any hourly labor costs associated with the repair of the damaged items.

Extenuating Circumstances

As per Sailo’s Cancellation Policy and Procedures provisions listed in the Extenuating Circumstances section, either the Renter, the Captain or the Owner can cancel the reservation without charge if certain extenuating circumstances can be demonstrated. For such extenuating circumstances, the Renter will receive a 100% refund and the Boat Owner and the Captain will not receive any payment.

Service Fees

Sailo charges Service Fees to both the Renter and the Boat Owner for each rental booked through www.sailo.com.

Renter Service Fees

7% Service Fee will be charged to the boat Renter for each rental made through www.sailo.com.

Owner Marketing, Insurance and Service Fees

Sailo will charge a 29% Commission and Insurance Fee to the Boat Owner for each rental made through www.sailo.com. This fee covers the cost of insurance, towing, payment processing, promotion, listing and availability management, and support services provided by Sailo to both the Boat Owner and Renter during the rental period. If the Boat Owner already has his/her own insurance, Sailo will charge a 14% Marketing and Service Fee to the Boat Owner for each rental made through www.sailo.com.

Late Fees

If a Renter returns the Boat after the agreed rental period end time, the Renter may be charged a Late Fee. If the Boat is returned beyond the scheduled local return time, one-time administrative fee amounting in $35 will be charged. Alternatively, the Renter can make special arrangements with the Boat Owner and the Captain for additional time.